Fin-Tech | Insurance
Digital-first Solutions Means Keeping the Customer in Mind Every Step of the Way
Putting Critical Insurance Services in the Palm of Users' Hands
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Mobile First Approach
Every page is fast and functional - any of them could be a potential customer’s first or only impression.
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Quick & Easy in the Face of Adversity
Ability to accomodate weekly sales, special offers, and new collections as they arrive
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Convenience
Help users accomplish their tasks quickly with onsite search, filters, collections, recommendations, ease-of-use, and checkout.
What was done and what did it take?
- Behind the Work
- Products & Features
Travelers Insurance Claim User Experience Design and Research
The Travelers Claim User Experience group was developed to provide support to ongoing efforts of the Traveler’s Insurance company to modernize and digitize their claim process. Their focus was developing applications to support the Claim department and its customers. While abilities such as online claim processes and the Mobile Claim application were developed, the team also focused on MyTravelers digital first solutions (digital insurance cards, online bill pay features, claim tracking functionality), broker dashboards, workman’s comp mobile applications internal analytics dashboards, AI Assistants, and support for the digital innovation organization for drone based claims in hazardous areas and many other technologies. These efforts enabled a rapid response to our customers in all places and all ways –
whether they were updating their coverage, requesting roadside assistance, filing a claim or anything in between. The team was also integral in development and contributions to the Travelers Design System, accessibility standards, user testing and research to provide experience-based data for iterative design and progress. This team was built from 0-1 and within 2 years was a primary driver of User Experience within the company, partnering consistently with the Enterprise UX team and the product management organization as part of a powerful and agile Team of Teams. The team leadership also had a focus on assisting agile coaches and leadership in understanding and implanting processes to engage User Experience into the SAFe Agile environment, from conception to delivery and beyond.
Mobile Applications
- Roadside Assistance
- Worker’s Compensation
- Digital Claim Tracking
- Bill payments
Desktop Applications & Systems
- Analytics dashboards
- e-Carma broker’s dashboard
- Accessibility standards
- Travelers Design System
Innovation Labs Work
- AI Chatbot Assistant
- Virtual Visit (Worker's Comp)
- Geospatial Intelligence
Screenshots and Special Features
