I help organizations turn complicated customer experiences and product challenges into clearer strategies, stronger execution, and measurable business outcomes. My work spans insurance, financial services, enterprise platforms, and AI-enabled customer experiences—combining product strategy, UX leadership, research, and technical understanding.

Executive Judgment. Product Discipline. Practical Execution.

Complex products rarely fail because organizations lack ideas. They struggle when customer needs, commercial priorities, technical constraints, and execution become disconnected.

I help leadership teams navigate those competing demands.

My experience includes building product design and research capabilities, directing work across large product portfolios, shaping new digital experiences, and establishing the operating practices needed to deliver them.

Areas of Focus

Product Strategy & Performance
Clarifying product direction, evaluating opportunities, prioritizing investments, and addressing friction in critical digital journeys.

AI-Enabled Product Innovation
Identifying where AI can improve customer experiences, decision support, or product operations—and where simpler solutions offer better value.

Product & Experience Leadership
Building stronger product, design, and research capabilities, improving cross-functional execution, and aligning teams around business objectives.

Selected Experience

QuinStreet — Insurance Product Strategy
Insurance marketplace experiences, AI-enabled product concepts, recommendations, and customer journey design.

Travelers — Enterprise Experience Transformation
Established UX and research capabilities and directed experience strategy across a portfolio of more than 30 products.

Vertex — Product Design & Research Leadership
Led design and research strategy across four value streams in a complex enterprise software environment.

Work With Me

I am interested in consequential product challenges where experienced leadership can materially improve decisions and execution.

My work can take the form of senior product leadership, a defined strategic assessment, or a focused advisory engagement.